[solved]Support hasn’t responded for a week?  Trying to link Mobile and Facebook.
Posted: 07 September 2017 10:19 PM   [ Ignore ]  
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I’m not sure if it would be helpful to just start a brand new ticket or not, so I thought I’d try and signal boost here first before just starting from scratch, I guess.

I opened a ticket on August 19th because I couldn’t get my mobile came to sync to Facebook.  No matter what I tried, Facebook loaded a completely separate game.  Support supposedly fixed it; nothing.  Had me try a couple things; nothing.  Thought they identified the problem as an e-mail mismatch and then after a couple days we realized it wasn’t a mis-match after all.

I was averaging about 1 e-mail a day from support on a good day, until last week.  The last message I received was on September 1st, so now a week ago.  I replied to that message on the 1st and have received no other communication since then. 

The ticket is #302441

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Posted: 08 September 2017 10:00 AM   [ Ignore ]   [ # 1 ]  
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dext76 - 07 September 2017 10:19 PM

I’m not sure if it would be helpful to just start a brand new ticket or not, so I thought I’d try and signal boost here first before just starting from scratch, I guess.

I opened a ticket on August 19th because I couldn’t get my mobile came to sync to Facebook.  No matter what I tried, Facebook loaded a completely separate game.  Support supposedly fixed it; nothing.  Had me try a couple things; nothing.  Thought they identified the problem as an e-mail mismatch and then after a couple days we realized it wasn’t a mis-match after all.

I was averaging about 1 e-mail a day from support on a good day, until last week.  The last message I received was on September 1st, so now a week ago.  I replied to that message on the 1st and have received no other communication since then. 

The ticket is #302441

Hi there!

Facebook issues like these can be tricky unfortunately and can take a long time to sort out.
But you should have gotten a reply to your last message and I left a note for the agent.

 

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Shan
Player Experience Specialist, Disruptor Beam

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Posted: 08 September 2017 06:05 PM   [ Ignore ]   [ # 2 ]  
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Thanks Shan.  I wasn’t sure what I needed to do next.  Unfortunately, I have yet to hear back from Support.  Hopefully something will change over the weekend.

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Posted: 09 September 2017 02:12 PM   [ Ignore ]   [ # 3 ]  
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This was finally resolved.

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