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They came from the Holodeck Issue - 08/04 - Update 12:18 PM ET by DB Woods
 
Shan
Posted: 04 August 2017 10:26 AM   [ Ignore ]  
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Hi all,

I am making a central post about this, for better visibility.

For this event, until this morning around 9:30 AM ET,  some of the failed missions were giving way too many VP points and rewards.
The issue has been addressed with a hotfix, and we are now examining the impact this has on the event, and what can be done about it.

I will update this post as soon as I know more.

Edit: to reflect that not all failed missions were affected by this issue.

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Shan
Player Experience Specialist, Disruptor Beam
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DB Woods
Posted: 04 August 2017 12:17 PM   [ Ignore ]   [ # 1 ]  
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Greetings Captains,

Recently, several of the top-performing players experienced an error in the mission failure rewards for the event “They Came From the Holodeck.” This error was due to new back-end system intended to improve the consistency and quality of our live events. We do see the irony in a quality improvement effort introducing a bug like this, and appreciate both your frustration and your patience.

We apologize for the imbalance that this introduced among the top players on the leaderboards. We fixed the error and will allow the event to continue to its conclusion on Monday, even though some players benefited from this bug. Our team is adding additional quality checks to prevent this from occurring again. Our Player Support team will work with those who were impacted by this issue on a case-by-case basis in order to ensure a satisfactory resolution.

Thank you for bringing this issue to our attention and playing Star Trek Timelines.

LLAP,

DB Woods
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