I actually sent CS a ticket asking about Stargazer Picard.
This was the honest and informative response I got back:
“Apparently, for a brief time, Stargazer Picard actually was made available by mistake when we were first introducing the ability to buy crew from the faction stores. Because of this, some players were able to acquire him during that window of time and still have him today, but that was not our intention.
The issue with Stargazer Picard is that he was slated for release at one point and exists within the game’s engine (which is why people are able to have him at all), but was put on hold. However, because some players had already mistakenly been given a Stargazer Picard, we are not able to simply remove him from the game until he’s done because the players that do have him would get angry that we are taking something away without their permission.
Because he has not been officially released, we are not permitted to grant him to customers as this would undermine the development team’s decisions regarding unfinished content.
At this time, we do not have an ETA on when he will become available for everyone, but once we do have some more information we will be announcing it through the Build Notes both in-game and on the forums.”
There, my friends, is your official DB answer on Stargazer Picard’s status.
DB could take a big step forward in mending things with the player base by finalizing him and making him available…sooner rather than later.