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Not able to equip/build an item you believe you have? Workaround here (Sticky please)
Posted: 20 January 2016 02:34 PM   [ Ignore ]  
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There are a ton of posts about this with confused players, so figured I’d make a help post/guide how to work around this bug:

The crew management screen is bugged for displaying items icons. But the actual upgrades work fine, they just require exact matching star items. In v1.0.3 on android this seems mostly fixed, however it’s not yet fixed on iOS and there are still some rare cases where it can show the wrong icon, so the workaround and info below is still helpful.

They all just display as blanks on the first screen where you can see what it wants. (EG 0 star “Basic”)
But you can determine what you actually need as a workaround:
1. Tap the upgrade your trying to equip/build.
2. On the right the item appears as a larger icon, tap it.. (May have to wait a very long time - as much as 10-15 seconds on some devices, as it’s buggy, don’t double tap that will cancel it). Eventually another rectangular screen will pop up with the full item details, showing you exactly what star rank you require in text.

If it’s something you have to build, you can also tap on the big middle icon to get the rank required, tho if it’s one of a multi part with the little icons, you’re somewhat in trouble as they aren’t always tapable, though for the most part the smaller upper icons display the correct star rank required.

Since this is early on, most likely you have one or two star item, but you actually only require a 0 star one (will show up as “Basic” when you tap)

There are 6 Star rarities: (better to use the text as the icons are sometimes wrong, text seems always right)
0 - Basic - Grey border
1 - Common - Grey border
2 - Uncommon - Green border
3 - Rare - Blue Border
4 - Epic/Super Rare - Purple border (4* Crew are called Epic, 4* items are called Super Rare)
5 - Legendary - Yellow/Gold border

Other borders only seen in the crew menu for items not yet equipped:
Yellow - This means you have the item in your inventory ready to equip. May not be the required level to do so yet, but it’s there. Even if it say 0 on the item, that’s a bug, you have it.
Green - You have parts that can be crafted towards the needed result. Don’t necessarily have all of the parts needed, just means you can do at least 1 stage.
Blue - Not yet obtained/equipped

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Posted: 21 January 2016 02:03 PM   [ Ignore ]   [ # 1 ]  
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Axer - 20 January 2016 02:34 PM

There are 6 Star rarities: (better to use the text as the icons are sometimes wrong, text seems always right)
0 - Basic
1 - Common
2 - Uncommon
3 - Rare
4 - Very Rare/Epic (Time Portal calls these epics, crew management screen says Very Rare)
5 - Legendary

Good info.

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Posted: 21 January 2016 02:20 PM   [ Ignore ]   [ # 2 ]  
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Thanks SO much. this is much needed info to have out there, cause it is not posted anywhere

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Posted: 21 January 2016 02:41 PM   [ Ignore ]   [ # 3 ]  
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Axer - 20 January 2016 02:34 PM

There are a ton of posts about this with confused players, so figured I’d make a help post/guide how to work around this bug:

There are 6 Star rarities: (better to use the text as the icons are sometimes wrong, text seems always right)
0 - Basic
1 - Common
2 - Uncommon
3 - Rare
4 - Very Rare/Epic (Time Portal calls these epics, crew management screen says Very Rare)
5 - Legendary

good info, thanks for posting.

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Posted: 21 January 2016 04:45 PM   [ Ignore ]   [ # 4 ]  
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Very nice post, thank you for making it!

We will add something similar to our game guide as well.

As this is more a how-to, I moved it to the Bridge.

Thank you again!

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Player Experience Specialist, Disruptor Beam

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Posted: 22 January 2016 01:51 PM   [ Ignore ]   [ # 5 ]  
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Thank you for posting this. This really should be part of the game instructions somewhere. Now, does anyone know what it means when there’s a green outline around an item?

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Posted: 22 January 2016 02:05 PM   [ Ignore ]   [ # 6 ]  
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Commander_Planet - 22 January 2016 01:51 PM

Thank you for posting this. This really should be part of the game instructions somewhere. Now, does anyone know what it means when there’s a green outline around an item?


It means that it needs components to complete. click on it - it says build with a cost - if you have the components it will then build the item and allow you to equip it

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Posted: 22 January 2016 03:00 PM   [ Ignore ]   [ # 7 ]  
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Updated OP with color info.

Also note on at least android, the 1.0.3 update fixed the major bug here where the main icon did not display the correct star ranking required. However the bug still remains on ios, and on adnroid in some other screens and there’s other useful info here not explained in the game so it’s should still be relevant.

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Posted: 23 January 2016 08:52 PM   [ Ignore ]   [ # 8 ]  
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> It means that it needs components to complete. click on it - it says build with a cost - if you have the components it will then build the item and allow you to equip it

Sorry, I guess I wasn’t cleat about what I meant. If you view the equipment screen many of the items will have a green border. What does that green border mean?

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Posted: 24 January 2016 01:46 AM   [ Ignore ]   [ # 9 ]  
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Axer - 20 January 2016 02:34 PM

0 - Basic - Grey border
1 - Common - Grey border

There’s a problem; it makes figuring out what we need that much harder.  :/

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Posted: 24 January 2016 07:43 AM   [ Ignore ]   [ # 10 ]  
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Commander_Planet - 23 January 2016 08:52 PM

> It means that it needs components to complete. click on it - it says build with a cost - if you have the components it will then build the item and allow you to equip it

Sorry, I guess I wasn’t cleat about what I meant. If you view the equipment screen many of the items will have a green border. What does that green border mean?

The answer is now in the original post.

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Posted: 25 January 2016 02:28 PM   [ Ignore ]   [ # 11 ]  
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This is absolutely frustrating in the game since there are many characters I have been trying to get something like the right Tea or Coffee for, forever!

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Posted: 25 January 2016 04:32 PM   [ Ignore ]   [ # 12 ]  
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Sadly doesn’t work for Troi’s book she needs for level 20.  Keeps saying I have the items with a green border but when I try to build it, says missing items.

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Posted: 25 January 2016 04:33 PM   [ Ignore ]   [ # 13 ]  
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Cofunguy - 25 January 2016 04:32 PM

Sadly doesn’t work for Troi’s book she needs for level 20.  Keeps saying I have the items with a green border but when I try to build it, says missing items.

That same thing is happening to me as well with Troi

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Posted: 26 January 2016 01:59 PM   [ Ignore ]   [ # 14 ]  
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My Picard doesn’t want to drink my 13 teas and Ezri is flunking her classes without her Psychology Book!

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Posted: 27 January 2016 02:27 AM   [ Ignore ]   [ # 15 ]  
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Cofunguy - 25 January 2016 04:32 PM

Sadly doesn’t work for Troi’s book she needs for level 20.  Keeps saying I have the items with a green border but when I try to build it, says missing items.

Is it possible you need to build twice? If one of the things you need to build says 0/1 (or whatever number), try clicking it and seeing if you need ot build that first, then build the final item.

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